CI-NEWS

ENEO GM admits “errors in some clients’ bills”

2020-02-03

No: 469

ENEO GM admits “errors in some clients’ bills”

Even with the frequent power outages observed across Cameroon, bills still remain high, prompting complaints from consumers about undue inflation of bills.

Eric Mansuy, the new general manager of ENEO, has come clean on this complaint. “We acknowledge that there could be errors in some clients’ bills, sometimes. We handle them on a case per case basis and continue to learn from them to improve our systems and processes,” admitted when quizzed on the phenomenon.

“Clients can sometimes deem that their bills are too high. In that case, as the rules state, notify ENEO via its agencies or via our digital platforms (MyEasylight, Twitter, Facebook, notably). (…) By the way, we have multiplied the procedural, organizational and technological reforms to allow for an ‘as accurate as possible billing.’ One such reform is the introduction of smart meters into the network,” Eric Mansuy adds.

The ENEO GM explained that one of the reasons the utility company recently introduced prepaid solutions is to gradually abandon billing. That way, the user is no more stressed while waiting for a bill but, users can also become more autonomous, change their habits and take charge of their usage by efficiently managing it, by going into the economy mode when necessary.

Nevertheless, Eric Mansuy stresses, as far as billing is concerned, “it is important to point out that bills only record what clients actually used. When you are not powered, your meter does not run.”

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ENEO GM admits “errors in some clients’ bills”